Exchanges

We do not currently accept exchanges on items unless there is a defect in the weaving process. Please contact us so we can open email communication and also so you can send us a picture of the defect.

Returns

We accept returns upon these conditions

• You must return item within 14 days of delivery
• You are responsible for return shipping costs
• You are responsible for loss in value (as agreed upon with us) if an item isn’t returned in original condition

Please contact us directly to start the return process.

Refunds

We offer refunds on returned items that meet the conditions above or if you contact us to cancel before production is finished. Please contact us directly as soon as possible if you wish to cancel and get a refund.